ALIM Web Help

Work Exchange

Last updated: December 07, 2023

The Work Exchange folder is where you manage the workflow tasks that are assigned to you. Each user has their own personal Work Exchange folder, so you only see the tasks that are assigned to the user to which you are currently logged in.

Work Exchange allows you to:
  • Accept, reject, and delegate work
  • View work priority, target completion dates, and overdue tasks
  • View forthcoming work
  • Email users to inform them that the new work has arrived in their Inbox.

The Work Exchange folder has several subfolders, and tasks are moved into the appropriate folders as their Status changes. For example, accepting a task in the Inbox moves the task into the Work In Progress folder; marking a task in the Work In Progress folder as "complete", moves the task into the Completed folder. Once all tasks for a specific workflow are completed, all reference to that workflow is removed from your Work Exchange folder, but you can still search for the relevant workflow event and view it for auditing purposes.

Tip: If you are assigned to a particular skill, then a folder named for that skill appears at the bottom of the Work Exchange folder. This is a semi-public folder, in that every user that is assigned to that skill sees the same folder and its contents. When a task is assigned to a skill rather than a user, the task appears in the Work Exchange folder named for that skill. Users who have that skill can then decide who will accept the task.

The following table describes the types of folders in the ALIM Web Work Exchange folder:

Folder Description
Forthcoming Lists the tasks in your queue and are of a lower task rating than the item in the Inbox and Work in progress folders. This lets you see what type of work and how much work is to be done.
Inbox Usually one task at a time is placed in this folder.

Tasks move out of the Inbox to the next appropriate folder when you accept it, reject it, skip it, or reassign it.

Once a task is moved out of the Inbox, the next task in your Forthcoming folder is moved into the Inbox folder. If you are assigned multiple tasks that are scheduled to begin on the same day, then those tasks are moved into the Inbox folder at the same time.

Work in progress Accepting a task in the Inbox folder moves that task out of the Work in progress folder into the next appropriate folder when you complete, delegate, or rework it.
Checked Out This folder contains any documents that are checked out on an ad hoc basis or as part of the work order task acceptance action.
Completed When all the work for a task in the Work in progress folder is finished, you mark the task as being completed, and it is moved into this folder.

When the last outstanding task for a workflow has been completed (regardless of who completed it), the completed detail will no longer be displayed as the status for the workflow will then be marked as "Complete".

Skipped Lists the tasks that you have skipped.
Rejected Lists the tasks that you have rejected.
Delegated Work Lists the tasks that you have delegated to other users. Once the other user accepts the task, it is removed from this folder. You, (the original user), remain responsible for the task even though the audit details will show that the delegated user has completed the task.
Approvals Lists all workflows that require your approval.

Only users who are designated as an "approver" will have workflows in this folder.

Reassign Required Lists your tasks that you must have reassigned.